Rogers Internet
Ocket stick account harassment

I had a rocket stick (portable internet USB) with a contract for 2 yrs. My contract ended last July. I kept it until January of this year and cancelled it not once but twice. Once in store and once when I called in. I also kept paying until mid February to make sure any little spill over balance would be covered or credited. In the last 2 weeks I have been inundated with harrassing calls saying I owe 115 dollars. I am refusing to pay as I have not used any Internet at all in several months AND I had already cancelled it. I get credit department people on who say yes you are right, its documented here that you cancelled. It was just about to be cleared so when I was transferred to the last agent, she said because I cancelled a new phone at the same time they are refusing to believe I cancelled my internet and have all but called me a liar. I have had perfect credit with Rogers for years, I had all of their products in my home and was about to renew everything but they wouldnt let me over this 100 dollars owing which I do not owe. They will not cancel my account until I pay this. So basically they are going to run the meter. I have never been so jacked around in my life.

Company: Rogers Internet
Country: Canada
Province: Ontario
City: London

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