Telus Communications
Deceptive cancellation fees

I've been a Telus customer for the better part of 12 years with the same phone number. In december of 2005 I signed up for Telus internet service. Apparently it was a 3 year contract. I cancelled the the internet service as well as my phone number when I moved residences. I had still been paying the internet charge of $34. a month but... no one had contacted me to re-connect the line to the new residence. When I finally cancelled the service the next bill showed a charge of $120. Why?

I haven't used the service in over three months before I cancelled, I've been a customer for over ten years with the same account & I also have had a cell phone account with Telus for the last 3 years.

Loyalty to a service provider gets you NO WHERE. Shop for your services and don't sign contracts for longer then you precieve you have to.

Telus is fine with contributing to the Alberta economic credo of ' Eat or be Eaten '.Not everybody in Alberta is seeing the boom. Only feeling it when it comes down. Thanks Telus. Karma is a bitch.

Company: Telus Communications
Country: Canada

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