Telus Optik TV and Internet
Poor Installation and Service

I contacted Telus to bundle my internet, phone and optiv tv. The installation was set for November 17th. The installer, we found out to our dismay, did not know what he was doing. We ended up with no internet or tv from the 17th of November until the 22nd of November where Telus finally realized they need to send in another service technician onsite. We were then advised that the initial installer did pretty much nothing!! Finally had internet and TV; however, we lose our internet connection quite a bit and even lose our tv signal. The customer service from Telus between the dates of November 17th to December 1, 2012 was terrible. I have been a customer of Telus for a great number of years (phone) and thought... why not bundle and save money. We LOST money. We have a home based business in which we rely 100% on internet. We lost thousands of dollars due to Telus's error and poor customer service and they still refuse to see how poorly they have serviced their customers. If you are thinking of going to Telus for any kind of service - Think Again!!!

Company: Telus Optik TV and Internet
Country: Canada
Province: Alberta
City: Edmonton

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