Rogers
Internet - Upgrade package flat out lies

I called Rogers to ask why their website said my package is supposed to give me 80 gigs usage per month, but I was being charged when going over 60 gigs. She said that the package was new, and I was required to upgrade my modem in order to get 80 gigs per month. And of course it would cost $3 per month more in rental fees for the modem. I asked why I needed to get a new modem. She told me that "your older modem can't handle 20 gigs more per month". Are you kidding me? Do you think your customers are idiots?

I asked to escalate the call and talked to another gentleman. I told him what she told me and he offered me a discount on my internet service price for 12 months. But then stated that this locked me in a contract with Rogers where if I cancelled their services, I would have to pay $20 per month left in the 12 month "contract". Wow. Rogers really have you by the short and curlies.

Company: Rogers
Country: Canada
Province: Ontario

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