Telus TV
Customer Service

Do not use a pre authorized payment with this company. They will charge extra charges without your permission. Upon cancelling the account an additional $1090 of charges were added taken added to my credit card bill. It has since been 3 weeks of phoning to try to get the charges reversed. Every time I call I am put on hold for 15-30 mintues and then put on hold again for an additional 5 minutes for the representive to review the case. Only to then tell me that he cannot do anything and they need to wait for approval from a different department to reverse the charges. When I asked to be transferred to that department they state they cannot help me. I imagine I will get my money back but not after 4 weeks wait time and several hours of being on hold and wasting my time. All because of their mistake. Will never use telus again. customer service is horrible.

Company: Telus TV
Country: Canada
Province: Alberta

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