Telus
No Customer Service/ Loyalty

I have tried out a lot of mobile providers but no one has had the worst customer service/ loyalty to there customers as telus. I have been a with them for a while now and I am also a "Platinum" member with telus which I now realize means nothing it's just something they say because I spend a lot of money with them, however they do nothing for me. I have a blackberry curve and had to send it away for repair about 3 months ago because of a manufacturer error (the scroll pad was not working), I sent it away waited 5 weeks and received my phone back. They did an awesome job fixing my phone, updated my software, great service from the repair department! However, blackberry is giving away those free apps, I downloaded them of course (everyone likes free stuff) but it killed my battery so I deleted them the next day, my battery still would only hold less than a 3 hour charge. I called telus and explained my situation, my phone was still under warranty so they told me to go to my telus store in town here and exchange the battery, so I did. I waited for that battery to completely drain and then recharged it overnight. The next day the charge only lasted about 3 hours. Once again I called and Telus and they told me I had to send it in for repair. I was a little upset that I had to send it in for the 2nd time in less than 3 months but really had no choice. I took it to the telus store along with another blackberry that I was going to use until mine came back from repair. I asked them to transfer all my contacts from my phone onto the one I was going to be using. I waited in store for 45 minutes while the uploaded all my stuff into the other phone. I left the store and drove the 1/2 hour back home and realized that none of my contacts were in my phone, I went back to the store the next day and they keep a file on the computer of my information from my old phone so I waited another 45 minutes for them to upload my contacts again. It didn't work once again, so now I have lost all my contacts and all my information on my phone. I do party planning and it is so close to Christmas, it is the busiest time of year for me and I have no way to contact any of my clients therefore I am losing out on a lot of money. I called Telus explained my situation, talked to their loyalty department. The most they would do for me is giving me $15.00 off of my bill. That is not even close to the time and gas I have wasted driving to the Telus store numerous times and having to wait longer than 45 minutes each time let alone the huge inconvenience. Horrible service. As soon as my phone is back I will be def. switching providers. If you are looking for a provider that is going to appreciate your business, Telus should be your last choice.

Company: Telus
Country: Canada
Province: Alberta

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