Telus Mobility
Credit Card charges

In May, I attempted to set up a Telus Mobility Acct. on-line. I followed through the process as far as entering my Credit Card number on the secured site. I kept receiving a message that the request could not be finalized, and to try again. I did so, twice on one day, twice again the next, with the same conclusion. Because it was the weekend when I did this, I waited till the Monday, and called Telus Mobility. The account was set up immediately. I was shocked when I received my credit card statement, 4 charges, 3 of 113.92 and one of 56.96 to Telus Mobility were listed. I immediately called my credit card company, they told me to call Telus. I did this, and what a nasty shock. I was finally put through to the Fraud department, and spoke to a woman in charge of security. You would have thought I was a criminal!! She simply kept telling me that I must have received something for the charges, or, perhaps someone else in my house bought air-time. I kept insisting, there was NO account until the Monday after these charges, to no avail. I have spent days on the phone, transferred from one person to the next, getting suddenly cut off after an hour of waiting on-line. I have been told I could not speak about the investigation until it was over, I have been told they refuse to e-mail me, although I do not have a cell phone, and work (often 7 days a week). My credit card company is sending me some form to fill out stating what happened, I am so sick and tired of telling my story over and over, as if it is the first time I have tried to have it dealt with. If I had a company that took money from someone, 4 times in 2 days, I would certainly be able to find this transaction, and be able to see clearly, nothing was provided for the money. There was NO account at the time, so where did the money go? Telus, apparently does not have the ability to do this. They just blatantly insist I must have got something (or imply someone in my home committed this transaction). I finish phone calls with staff feeling like I am a suspect, no relief, just passed on to someone, who you have to tell your story to again and again, month after month, wasting hours of time on hold. Here it is November, I keep paying interest on the Credit Card charges, and am still attempting to get my money back.

How many people has Telus taken money from? My amount is large in my estimation, but even $20 lost simply because the company took it, and refuses to return it, adds up, when hundreds if not thousands are having it stolen. There must a lawyer who has run into these issues, someone willing to attempt to curtail these thefts?

Company: Telus Mobility
Country: Canada
Province: British Columbia

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