Telus Mobility
Billing and harassment after cancellation

After being talked into trying multiple 'plans' with Telus Mobility, none of which reduced the monthly cost compared to a landline, I called in July and cancelled my account.

When I got yet another statement in August, I called twice that month and was told I was supposed to talk with a 'cancellation team' and that telling the customer service agent I reached after waiting in a 'cue' for about 30 minutes was insufficient to cancel my account.

When I paid my July statement in August, however, I was charged a $30 'reconnection fee', which I questioned since I was told the account wasn't cancelled.

I have also received statements in September and August although I haven't used my cell phone since July.

The Telus Mobility representative I dealt with during one to two calls in August literally had me in tears and at that point I literally had to ask him to pull me in contact with the 'cancellation team' in order to cancel my cell phone service.

I haven't used my cell phone since July, but the company will be referring my account to a collection agency and affecting my credit rating.

I have had a land line account with Telus for decades. I've never been treated like this by any other service company.

The customer service agents aren't there for customer service; they're marketers trained to technically keep the customer on the hook for more charges.

I have no option but to contact the CRTC about my experience; and I have no doubt that I am not alone. The class action suit regarding the 'Access fee' I've been charged for the years I had my cell phone account are but the tip of the iceberg.

Telus Mobility in my experience is synonymous with corporate coercion and greed.

Company: Telus Mobility
Country: Canada

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