Telus
Overbill / No unsubscription option

Telus charged me recursively for service I did not use ("My email"), pretexting I did not cancelled my subscription to that service. If I do accept a part of the responsibility due to the fact that in the first time I did subscribe to that service, I would have like to be able to unsubscribe from the service without resorting to call the technical support as there was no "cancel my subscription" option available on the phone or on the "myTelus" website. It does not seem fair practice to charge for services you do not use if you don't have the possibility to cancel subscription for such services. Without a cancellation option, I believe it is normal for a customer to assume he will not be charged for a service that does not show up in the account details as an added service or function (the charging only appears in the "Data transmission" summary under an obscure "Java download" name.

I also was very disappointed with the customer service phoneline as their vocal menu never offers the possibility to talk to a representative, letting you browse back and forth through the menus until you blindingly dial '0'. I am still angry at the low quality service I have been through today.

Company: Telus
Country: Canada
Province: Québec
City: Montreal

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