TELUS
Continued to bill for a terminated service

Early in June 2008 I discovered an alternative phone & internet service than TELUS at a lower price.

I completed a Porting Authorization by FAX on June 6, 2008.

An earlier voice request by phone to TELUS to discontinue phone & internet service for June 12, 2008 had to be modified. The instructions were to allow the Internet to be disconnected as previously requested, but allow the phone service to continue until the Porting Authorization was completed.

As requested by voice over the telephone, the Internet Service was discontinued - as indicated by the lights on the DSL Modem, and the fact that there was no Internet access.

The Porting Authorization was set for phone service transfer to occur on June 26.

The service at the competitor service provider completed successfully.

I received an Invoice from TELUS dated July 4, 2008 indicating that Internet service was disconnected, as experienced and noted above, on June 12, 2008, and that a credit of $4.54 was due me. There was only a small net fee of $3.36 for the Internet Service charges and disconnection, and I have no real issue with this item. In case it is of concern to the CRTC, I could provide a copy of the phone bill.

I recently opened an envelope from TELUS, expecting a cheque and instead found an Invoice for further Internet Service charges in the amount of $51.42, wiping out any credit I was expecting, and leaving me with another bill to pay.

I called TELUS, spending over 1 hour on the phone challenging the charge. I recorded some of the phone call, should you find that of interest.

The result of my plea was that the port that they were holding for Internet Access was to be disconnected as of tomorrow, August 20th. There was no way to eliminate the charge, although the operator 'Vickey' offered a 50% discount of the charge.

The CRTC replied and suggested the following web-site for Internet Service Providers:

https://www.ccts-cprst.ca/en/page/Membership

Dale.606
victoria, British Columbia
Canada

Company: TELUS
Country: Canada
Province: British Columbia
City: Victoria
Phone: 8888112500

  <     >