Zooscape.com
Won't refund for returned merchandise and implies lying on my part ripoff

I ordered toys from website in Dec 2003. I had trouble with the credit card acceptance so tried another card. Both cards were charged. I was able to remove one charge with Visa. The company contact phone had a full mai box for several weeks so I was unable to contact the company.

I emailed and told them to cancel the order. I was informed that the package had already shipped. I planned to return the package COD and was told to simply write return to sender on the package.

The package arrived and I put it back in the mail unopened with Return to Sender on the label. It is now March and I have not received a refund. They claim they never got the package and there is nothing they can do. I spoke to two different reps, both of them promised to call back with information that never occurred.

A 3rd rep, Chantel, kept stringing me along with, " I'll check the pile of packages I got today." Chantel told me they could not refund without the package and implied they had been ripped off by other customers saying "its in the mail", therefore no customer can be trusted. This is merchandise for approx. $50.00! I have been working on this for 3 months now. I am outraged over the implication, especially when I was following their instructions. Why make an honest customer angry over $50?

Company: Zooscape.com
Country: Canada
Province: Ontario
City: Brampton
Phone: 8007608783
Site: www.zooscape.com

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