SHOES UNDER
Kept my money

3 months ago I placed an order over the phone and then cancelled it within 10 minutes. When I was cancelling the order I was told it had already been shipped so if I didn't want it I was to write a reference # on the outside of the box and return it unopened. I did all of this. Now, 3 months later my Visa bill is showing I owe $72 in UD funds for a product I returned 3 months ago. Shoes Under alleges they still haven't received the package back howevr I marked it very clearly with a return address and haven't received any notification that it has not been received by the company. They aren't allowing me to speak on the phone to anyone other than the sales rep, they also told me to take it up with my Cisa company. What can I do to get this credit card charge reversed? I have kept a record of all emailed correspondence and communications.

Company: SHOES UNDER
Country: Canada
Province: British Columbia
City: Surrey

  <     >