ASTAR
Extended delay in getting credit card refund

I was called and pressured into accepting a travel package. When I called them and requested a refund was told I could get one but needed to send their travel package back immediately. This I did promptly the same day.

Unfortunately for me, I did not get my refund "promptly". It took 4 and a half months for me to get a refund and only after I contacted the Better Business Bureau in West Florida about this company.

Also, unfortunately for me the 4 and a half month delay cost me over $100 in exchange rate and credit card interest. When I complained about this I was told that they will give me in a travel package as compensation.

I doubt that I will get this package as they have never contacted me again, even though I contacted them and asked questions like what type of travel package, when could I travel on it, is it just for me or can someone else accompany me etc.

I would like to thank the BBB of West Florida for their help and tell others

(sorry about the shout) "HANG UP ON ASTAR" they are a rude, unreputible company.

Thanks for letting me vent about this dispicable company.

Company: ASTAR
Country: Canada
Province: New Brunswick

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