WestJet
Customer Service

Purchased a $ 4000 vacation package on September 30, 2009 from WestJet vacations. This package was booked during a period when they were offering a $ 400 travel coucher when booking a vacation package for a couple. One week after booking via telephone my credit card had been charged but I had received no confirmation of my booking. It has now been nearly 6 weeks and I still have no confirmation nor voucher. I have called WestJet at least 10x during this period. Typically the wait (if you can get through) is 60 minutes or longer. More often than not you receive a message stating that due to heavy volumes no new calls can be taken with a request for the caller to try again in a couple hours. One time when I got through I was promised a confirmation by e-mail which never arrived. I was also told that the travel vouchers would not be available for another 2 months and that there was nobody to initiaite a complaint or to expedite this process outside of regular business hours. I travel over 200 days per year on business and have never experienced anything like this. Not only have I ceased booking travel on WestJet I have forbidden any of my employees from booking business travel on WestJet without prior consent. I have also filed a complaint with the Canadian Transportation Association.

Company: WestJet
Country: Canada
Province: Ontario

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