Shoppers Drug Mart
Terrible Customer Service

Last month I called in my birth control prescription so it would be ready for pick up when I arrived. When I did arrive which was after the quoted time it still wasn't ready so I waited. After 15 minutes I checked to see if it was ready and it was. No one took the time to tell me considering I was sitting in the waiting room clearly visible to staff.

This month I did the same and called in my order. The woman told me it would be 40 minutes. I double checked with her on the time and hung up. When I arrived to pick up my order the pharmacist told me it would be a minute or two, as she was waiting for the head pharmacist to OK my prescription. I waited and watched the head lady as she stood with her back to me on the computer. She then proceeded to make a phone call, and kept me waiting almost 10 minutes. Eventually I approached the counter and said 'excuse me' she ignored me so I said it again 'excuse me' she turned around and acknowledged me. I said 'I realize your time is valuable, but so is mine if you could just look at my prescription I will be on my way' Finally she took 30 seconds from what she was doing and I got my prescription. And just so this is clear my birth control is simply a box that needs to be put in a bag and given to me, so there was no reason why I should have waited an hour and been treated like my business didn't matter!

I only have 1 refill left and plan on going to Rexall for my next prescription.

Company: Shoppers Drug Mart
Country: Canada
Province: Alberta
City: Edmonton

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