Shoppers Drug Mart
Pharmacy

I dropped a prescription on January 19, 2009 and had my husband pick it up on January 20, 2009.

When I opened the bag to take the medication at bedtime, they had not filled the prescription I had dropped off. They had found out that the Trazedone that had been prescribed by my Doctor contraindicated another prescription, so they called my Doctor and decided to substitute Seroquel instead.

I had previously taken Seroquel and had many unpleasant side effects. It had been over two years since I had taken Seroquel and I guess my doctor didn't look that far back in my file. When I called the pharmacy at Shopper's Drug Mart they told me they wouldn't refund the money for the prescription.

I really feel that at some point, I as the patient and consumer, should have been advised of the medication interaction and that Seroquel would have been the substitute. Had I known I would not have accepted that as a substitution, and I certainly would not have paid for it.

Shoppers Drug Mart pharmacists need to keep their consumers informed of all changes to their medication and to accept that this is not entirely the consumer's problem.

I was also told that the specific problems that I had encounted were not listed as a side effect for Seroquel. I really didn't care that no one else complained of the same side effects as I, all I cared about was the complete disregard that both the pharmacy and my Doctor had for my care.

Company: Shoppers Drug Mart
Country: Canada
Province: Ontario
City: Ajax

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