Shoppers Drug Mart
Poor customer service

I just had an incident tonight with Shoppers Drug Mart. I have been dealing with the Shoppers Drug Mart at Danforth and Victoria Park (3003 Danforth Avenue, Shoppers World) for many years. I have filled almost all my prescriptions at the pharmacy there except for one recently.

I ran out of the medication which is crucial that I have every day. This Shoppers is near my house and that is why I usually fill the script there. I called to ask if they would sell me 4 days of pills till I go see the doctor to get a renewal. The pharmacist on duty, Jennifer Judges, says that since I hadn't filled the same prescription there for the past six months, that she could not give me an emergency ration. I told her that they are my usual store and that I filled the script across the city near my office just once because I was heading out of town and it was the most convenient that time only. She says that I should fill it at the other Shoppers. I tell her that it is across town, that I don't have a car right now, and I really need her to give me a small ration. I mention that she can call the other store to confirm that in fact I had the prescription filled by a Shoppers recently. She refuses.

I plan to lodge a complaint with the owner of the store as well as head office.

Company: Shoppers Drug Mart
Country: Canada
Province: Ontario
City: Toronto

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