Shoppers Drug Mart Store 1212 Pickering Ontario
Pharmacist Sam yelling at me because I complained 2nd time of wrong prescription

I've gotten my Marvelon (the pill) prescription from this location for the past 3 years. Earlier this year they ran out, didn't tell me, and gave me the generic version. I asked them why and they told me they had sold out of the brand name that my doctor had written on my prescription so i transferred the remainder of the year's worth of pills to another shoppers. (I can only pick up 3 packs at a time - restriction in place from my insurance). I got a new prescription from my doctor this summer on which she specifically wrote 'no substitution' (irrelevant to my complaint which medical reasons for this). I picked up another 3 packs today and went to take my pill at bedtime and I had again been given the wrong prescription. I called the pharmacy to see if again they'd ran out of Marvelon, and Sam the pharmacist started yelling at me! Said it was the same thing (it's not) and what did I want him to do. I told him I need to return it, and was wondering if they'd again ran out of the kind I was supposed to get - in which case he should have told me as my prescription says they're not allowed to substitue. He told me they didn't run out and he had HIS customers in front of him to deal with and if I wanted to come wait till he had time he could replace it tonight. This is not an option for me at 10:50pm to leave my family to go wait until a rude pharmacist decides he has time to rectify his/his team's error. I said I wanted to be assured that it would be ready by the time I got there since i only had time to jump out of my car and run back home. He said he could not do this. So, I have to skip my pill tonight and go back in the morning and hope the day time pharmacist is not so rude and callous. If I knew to expect this service from Shoppers, I might as well go get the same thing at Wal-Mart for half the price!

Company: Shoppers Drug Mart Store 1212 Pickering Ontario
Country: Canada
Province: Ontario
City: Pickering

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