LensCrafters
Service and product

In September, we went to LensCrafters to make prescription eyewear for my wife. She made one pair as prescription sunglasses and another pair as progressives for her work and daily use. We were told initially it would be an hour and within minutes were told it would take 10 days because it was to be sent away to the lab. 9 days later we got a call saying there would be a delay because one lense was of the wrong prescription. We waited again for a week and when we got in and tried it out, my wofe found that the prescription was not correct. One side was the wrong prescription. It was in fact worse than what she was using in the past. So we told them about this problem and also noted that what was to be the good lense was chipped. We also asked why was it not edged polished as her last pair as was requested. They then proceeded to polish the edges and fix the chip. We waited and when we got it back found that the removal of the chip actually caused a dent in the edge. The optician said nothing till we told her. She then replied that she knew about it and only wanted to see how it fitted. We asked why was the service so poor and the long wait to get a good pair of glasses. The answer we got was 'I only work here, I have no conttrol of what goes on'. I think that is the lamest excuse of service and should not be tolerated by any client or business. We then had them redo the prescription to what we wanted and they again told us another 10 days. Today is Tuesday December 8/2009. We were told this on November 24th. We called them last Thursday December 3rd and was only told it was not in as yet. At no point did they call to explain any delays or issues. Today, I am about to call them again and complain. But from what I see on this site, I will not hesistate to take my business elsewhere the next time. I will also be talking to our family doctor who we have been going to for the last nearly 20 years. Unfortunately his clinic is next door to Lenscrafters and he needs to know how bad their service is. I hope he ends his business relations with this Lenscrafters outlet.

Company: LensCrafters
Country: Canada
Province: Alberta
City: Calgary

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