Plasma Innovation
Did not honour their warranty

Buyer Beware!! I bought a non-stick pan from Plasma and after 6 months it lost it's non-stick properties, even thought the warranty was for 20 years. This pan cost me almost $300 on top of it all. The pan is beginning to peel and horrible to cook on, it does not stand up to it's claims and is ready for the garbage. When I contacted the company they would not replace/refund it. I followed all proper cleaning instructions, yet they still laid the blame on me saying I didn't clean it properly. This company provides a bad product and bad customer service. It does not honor it's warranty and provide a defective product. It should not be allowed to do business. I wish I would have done my research before I bought this pan, as I would have discovered that there are numerous bad reviews about this company!

Company: Plasma Innovation
Country: Canada

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