The Walker Group Inc. - Extended Warranty Insurance
Poor Customer Service - Tried not honor contract

Purchased extended warranty from A & B sound and when my product broke the insuring company to whom my extended warranty comes from, tried to get out fixing my product by saying that no parts were available and that they were going to refund the amount I paid for the extended warranty instead replacing the unit. I had to fight tooth and nail with 8 different people a this organization to get them to fix my product. Everyone I dealt with with kept telling me they would call me back and they never did. I eventually was told to stop harassing them. How does a company tell it's customer to stop harassing them when they are not providing them with the services they took my money for.

I will never ever purchase another product from A & B Sound and will never purchase another extended warranty as extended warranty's are just insurance companies who do not want to honor their commitment when it's time to do so. Be careful if you buy extended warranty. Make sure it's not the Walker Group Inc. that you are buying from.

Company: The Walker Group Inc. - Extended Warranty Insurance
Country: Canada
Province: British Columbia
City: West Vancouver

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