Future Shop - Best Buy
Future Shop ink jet extended warranty coverage print head promises consumables. Rip-off!

After purchasing the extended warranty for a Canon S520 ink jet printer, the day finally came when I neeeded to act on that warranty. I took the printer in and Future Shop determined that the fault was in the print head. They checked their systems, and advised that the print head was considered a consumable product and thus not covered under warranty. I have several problems with this:

1) A print head is not something I can purchase off the shelf as a consumable product for a printer.

2) Some printer models print heads are considered consumables, some are not.

3) Nothing I agreed to at the time of purchase of the extended warranty specified the print head as a consumable.

4) Where does this argument stop? Are the paper rollers a consumable?

Future Shop are deceitful when selling the extended warranty at the time of product sale. I have not receievd the printer yet as I will take this as far as I need to to get some satisfaction out of this policy. If I cannot, I will personally make sure none of my coworkers or family ever buy at Future Shop or Best Buy.

Company: Future Shop - Best Buy
Country: Canada
Province: Alberta
City: Calgary
Address: 110 - 350R Shawville Boulevard SE
Phone: 4035099120

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