Future Shop, Pickering
Horrible Customer service by Deborah in Future Shop Pickering

Future Shop Pickering.

Few years ago I bought a Camera in future Shop for $1, 850.00. I purchased the extended warranty. I had an issue with my Camera and I took it to them.

They told me they are going to send it for repair and it takes two to three weeks. There is no any response after three weeks. Time to time I followed up with them.

After two moths according to the warranty they need to replace that with new one. I went to future shop in person; there was a girl by the name Deborah was in the customer service.

Deborah was very ignorant, rude. She treated me as if I was there to steal a camera. After long wait she agrees to give a new camera. She treated me that as if she is paying from her pocket. Since my Camera model is discontinued, she ask me to pay the difference of $500 to get the new equivalent model,

Since I don’t have a choice I paid $510.00 and got the new camera. But the replacement is only for camera. Now I have to wait for my lenses to come from their depot. After over two moths I don’t know how that condition of lenses going to be.

She stated it will be in the store by April, 23rd. but there is no any communication from their end until today. I called them again and now they are telling April 27t.

It is horrible Customer service. This extended warranty’s has many fine print. In order to get your replacement you need to have the original packing, accessories, software and all items came with purchase. Thank god I had everything in a bag even after three years. How many people keep these for four rears.

Company: Future Shop, Pickering
Country: Canada
Province: Ontario
City: Ajax

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