FutureShop/Kodak digital camera
Picture taking button

I purchased a so-called warranty at The Future Shop. I've since found out that a this warranty consists of a thirty dollar piece of paper with the work warranty appearing on it. A true warranty does not exist. The picture taking button fell off my digital camera and I brought it in to be repaired. They told me it wasn't covered since it must have been dropped. I informed them that the camera was seldom used and the button fell off while I snapped a picture. Apparently, to Future Shop the customers word means nothing. Unless the problem is listed as a manufacturers defect they never intend to honor any warranty extended or otherwise. I paid good money in good faith, believing that I was purchasing protection, but now realize that this warranty program is just a way for your company to scam the public out of their hard earned money. I will never purchase another product from 'The Future Shop' and I will be sure to express my dissatisfaction to all my friends and customers alike. In my line of work I do not extend warranties, yet, if a customer of mine is not completely happy, I do all that I can to make sure that they are. They do not have to pay for the extended service. In our minds, a good name represents more than any amount of legal tender. Money, anyone can obtain but a good name is priceless. It is unfortunate that 'The Future Shop' groups everyone in the same lot, especially when some of those people still value their moral integrity.

Company: FutureShop/Kodak digital camera
Country: Canada
Province: Newfoundland and Labrador
City: St. John s, NL

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