The Bay
Stole money

My mom, who hardly speaks english, had money stolen from her by the cashier at the Bay on Queen St. She purchased $1700 worth of merchandise a month ago using her Visa. The cashier asked her if she wanted to open a points card and took her information and filled out a form. Then she told her that they can't take the Visa so my mom paid her cash. The cashier even gave her the change, and then had her sign the receipt for what my mom thought was for points. It turns out that the cashier charged the purchase on a new HBC credit card. The cashier gave my mom a points card but didn't even give her a temporary credit card. The cashier really did trick her. When my mom had a translator with her to go back to the Bay, the manager said that they would investigate. They took so long that my mom and her translator went back to ask again and the manager said that they found nothing and that they weren't going to do anything about it. There are cameras above the cash registry, so why can't they see the tapes? They gave my mom a whole lot of frustration with very poor customer service. And the cashier stole her money. Took her cash and charged her credit card, real robbery! I hate them so much. Everyone that works there is very rude. I am vowing never to shop there again, and I hope others will do the same.

Company: The Bay
Country: Canada
Province: Ontario
City: Toronto

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