Urban Planet
Horrible Customer service

Today July 10th 2011, I was shopping in Surrey Central city mall at Urban Planet, when I moved to cashier, lady was busy, and asked me to went to another cashier, I moved there, and I was inline behind of couple who decided to continue shopping, there was also lady behind me with the same nationality as cashier,

When couple who was before me, continued to shop, cashier told me, not the person behind to move to cashier, who asked me previously to come to this cashier,

I told to cashier, that I was told to come here, from that cashier, and this cashier told me that she was busy now with couple who was before me, and was not going to serve me,

I put shopping parts and decided to move, just occasionally I turned back my head, i saw

1. Cashier is serving lady who was behind me, at the same moment

2. Store Manager, was laughing with cashier,

I returned back to store manager, and asked him, phone number to call her manager, she gave me phone, while she knew, noone from customer service was there as they did not work, weekends,

I asked store manager what she think about this situation, and she told she did not notice,

I told that I saw her laughing, but she did not admit, it.

I think, issue was caused by fact that cashier wanted to serve customer of her nationality faster, or herself, and thus told me to go back to cashier who send me previously to this cashier as she was busy (I confirm, another cashier was busy)

THe store manager, did tell anything to cashier, and even I saw they were laughing while I was moving away, so i assume store manager was aware about situation

Company: Urban Planet
Country: Canada
Province: British Columbia
City: Surrey

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