Tim hortons
Service/Quality

I have been a twice maybe three times a day Timmies customer for almost 10 years now and recently switched to decaffinated coffee for medical reasons and am very disappointed with the quality or consistency of quality for decaf coffee. Ive always thought timmies had a 20 mins fresh standard but over the past week I have had 3 or more coffees that have been absoultley HORRIBLE burnt beyond belief. I am a chef and I know quality is key in serving customers and fresh is always the best way to go. I know and have experience many many crazy days at timmies but is it honestly that difficult to dump a pot and make a new one?? Should I be going in at 4am when I grab my coffee and ask them (pester them) to make me a fresh pot of decaf?? I dont want to be that pushy customer but Im educated enough to know that my money has high expectations and deserves more than this black glit that they try to call coffee... NEXT time Ill be going straight to the manager... I hope she/he is awake and working at 4am this week!!! This is every single timmies between napanee and Kingston...

dissatisfied custome

Company: Tim hortons
Country: Canada
Province: Ontario
City: Napanee/Kingston

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