Telus
Immediate Collection Agency

March 3/2010 I decided I had had enough of the Telus internet service as it was constantly disconnecting. I knew there was cancellation charges and these I gladly paid just to be rid of the sub standard provider. I thought I had made all payments and was "free". Then in late June I received a demand letter from NCO collection services. First I called Telus to get details of the collection agencies $271.00 demand. Telus said they could not give me the customer details asit was now in the collection agencies hands. I phoned the Collection agency, was advised that as a pensioner I did not have the right to make partial payment until I could find out what had happened, they demanded full payment now or my credit score would be adversely affected. So I paid the entire amount. Now I had a ref # to give to Telus so they started to answer my request for details. Apparently they claimed they had no record of my returning the cable modem box. Then the girl meekly asked" Do you have your postal receipt showing you returned the box so I can look it up?? " Yes I did have it, and now they said I would be credited for the $199.00 charge, but it was up to me to now go back to the collection agency to work out a new balance owing, it was out of Telus's hands and Telus did not know how much the rude Collection agency had charged for there part in this, I the customer must now "negotiate with the collection service" to get a refund!!! Never ever Telus!!!

Company: Telus
Country: Canada

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