Canopco and Telus
Being billed for direct dialed calls as collect calls

In October of 2009 my daughter was down in Mexico at a Hotel there. Before going I phoned Telus Communications Company to make sure we were covered for calls to Mexico that I direct dialed and was told I would pay .15 / minute. After being home for a few months my Telus bill soared by $259.22 for COLLECT calls made to Mexico. I immediately contacted Telus to find out What happened and have these calls reversed as we NEVER accepted any collect calls from Mexico. We did make direct dialed calls to my daughters Hotel and punched in her room # and she answered the phone. Telus looked into this and removed the charges so they were no longer on my bill and told me this should not have happened as they were direct dialed calls. They told me they would look into this for me as well and I should contact Canopco. I did and they said Telus knew this was going to happen... any calls made to any Hotel in Mexico gets billed as collect calls as for using their service because they have not got any other way to word the billing of this amount. Back to Telus I go after I inform Canopco that I am not paying this bill because I did not make any collect calls and was supposed to be covered by my Telus plan. Now I have received 2 bills from a Collection Agency... Collection Group of Canada Inc... so I called them to explain why I would not be paying this bill. They offered to lower the amount but I refused because we did not accept any collect calls and told them to take it to court. I would like to know if you think because of the number of people having this happen a Class Action Suit could be started to put a stop to this being done. This is Fraud and too many people are paying to stop the bad name on their credit rating. Could you please get back to me as soon as possible as I am going to talk to a Lawyer here to see what can be done if necessary. Thank you for your time. Laurel Henderson

Company: Canopco and Telus
Country: Canada
Province: British Columbia
City: Nanaimo

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