Agoda
Won't respond to request for customer service

PLEASE BOYCOTT AGODA. THEY ARE NOT TRUSTWORTHY OF YOUR BUSINESS. THEY TAKE YOUR MONEY AND WON'T ANSWER YOUR REQUESTS FOR REFUNDS. THEY WILL FORCE YOU TO CANCEL AND PAY A $15 CANCELLATION FEE.

I booked the Piumuth B&B in Rome through Agoda and posted a message to the owner of the B&B through the Agoda site at the time of making my reservation asking if they could accommodate storing our 2 bicycles during our stay.

The Agoda site charged the full booking amount to my Visa for the reservation. Then the Piumith B&B contacted me by email advising they could not accept us because they had no room to store our bikes.

The Agoda site charges 15 Euros for cancelling a booking. I don't think I should have to pay a cancellation fee when the Piumith B&B is the one who can't accommodate the booking. The Piumith B&B wouldn't do anything to help me. They told me to contact Agoda.

I contacted Agoda multiple times (over 20 messages!) on their online support request by email (https://www.agoda.com/info/contact_agoda.html) site. They never responded to ANY of my requests. They don't have any email address posted for support. I also tried emailing them at the only email address I could find for them, an email address for answering best price guaranteed requests bpg@agodal.com, but they still refuse to reply to me.

PLEASE BOYCOTT AGODA. THEY ARE NOT TRUSTWORTHY OF YOUR BUSINESS. THEY TAKE YOUR MONEY AND WON'T ANSWER YOUR REQUESTS FOR REFUNDS. THEY WILL FORCE YOU TO CANCEL AND PAY A $15 CANCELLATION FEE.

WORST INTERNET E-COMMERCE COMPANY I'VE EVER DEALT WITH - DON'T GIVE THEM YOUR BUSINESS!!! VOTE WITH YOUR FEET AND WALLET.

Company: Agoda
Country: Canada
Province: Ontario
City: Toronto

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