Agoda
No Customer Service

Tried using Agoda to book hotels on a recent trip through Southeast Asia. If you don't experience any challenges or don't need to make changes, you're probably fine, but if you ever need customer service you are out of luck. They post claims about responding to issues within 24 hours but they don't respond at all (my experience).

I ran into one problem where the hotel refused to recognize the Agoda confirmation and I had to effectively pay twice. Despite emails, Agoda never responded at all. Most travelers we've talked to have had similar experiences if not more agregious.

Company: Agoda
Country: Canada
Province: Ontario

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