Booking.com
Charge for a cancelled reservation

We had made a reservation through booking.com for a hotel in Venice, Italy and we cancelled that reservation on 4 September 2012 when we found another hotel that we liked better. We thought that the cancelleation was complete, but we were still charged by the hotel 6 weeks after our original reservation date with them as a no-show. Similar to previous complaints, we don't think booking.com sent us a cancellation confirmation. It's absolutely ridiculous that we may be stuck with this charge because of what appears to be booking.com's flawed system. If the no-show charge is not returned to us, we will sever our long-standing history with booking.com and will never booking anything with them ever again.

Company: Booking.com
Country: Canada

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