Hotel Booking On-line
Computer Messed up My Reservation

I booked on-line via Expedia.com an Expedia Unpublished Rate and when I clicked "BOOK", after giving all the pertinent info, I did not get a response to indicate "order processing" nor did it show a page outlining the itinerary. So I assumed it didn't go through. Later I found a confirmation on my email which made it very confusing since I have re-booked same dates same person through Expedia.ca. I immediately called Expedia.ca about it and the customer service rep indicated that since the Expedia.com reservation is a little more expensive (due to exchange rate) he would talk to Expedia.com rep to cancel it. He asked me to hold, which I did for over 30 minutes, only to be told that both reservations went through ok and their policy was no cancellation or refund.

I told him it was the glitch in their computer that made me re-book. He blamed me for re-booking quickly instead of waiting for a few hours or even a day to re-book. Now who in her sane mind would book for same 2 nights, same hotel under the same person's name if it didn't appear like a computer glitch. And this is not the first on-line booking I made when the first attempt didn't go through properly. I have booked with Expedia before and never had this problem. Why would I suspect that the first booking went through when there was no confirmation during the transaction, i.e. before I closed the window. (On one occasion I booked with one of their competitors and made a mistake on the reservation date. I phoned them and admitted my mistake which they rectified right away. But Expedia did not seem to have the same concern for me as a customer.) Needless to say, I will never book EXPEDIA again.

Company: Hotel Booking On-line
Country: Canada
Province: Ontario
City: Toronto

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