Expedia
Bad customer service

Booked an all inclusive with Expedia. The resort does not charge for 3 and under however Expedia charged us for our 1 year old. Spoke to customer service at Expedia and they advised us after many phone calls later that the charge is justified because of the reduced room rate with Expedia. The difference was only $19/day, we were charged $65.33/day. Would of been cheaper to book directly with the hotel. For those of you with young children, don't put them down on the registration form on line, if there is a charge then you can deal with the hotel directly.

Company: Expedia
Country: Canada

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