Fido
Outrageous Service Charges

I have had problems with Fido from the start, but this is the last straw. After changing from a monthly billing arrangements to pay as you go, I just got a bill (six weeks) later which shows a charge of $35 for changing services. Now, if any of the three operators I spoke to at the time when I changed the service had actually advised me at the time that there would be this charge, then my decision to change from monthly to pay as you go might be different. BUT no one told me, so what a surprise it was to get this bill. I just spent half an hour on the phone with Fido and they said that if I switched back to monthly billing then they would waive the $35 fee, but otherwise I am out of luck and must pay the bill. Now, is it just me, or does it seem that unless they tell you about these charges at the time of the transaction then it would actually be fraudulent to charge this? Realizing that it was pointless to keep arguing with the operator for another half hour I agreed to pay the darn thing, minus 25% to look after the 'misunderstanding'.

So here I am, adding my complaint to the rest of them. Like someone else said, I wouldn't wish Fido on my enemies. First thing tomorrow I'm going to look into switching service providers. Fido has consistently offered spotty service and I can't wait to find a new phone company.

Judy

Company: Fido
Country: Canada
Province: British Columbia

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