Fido
Wrongful longdistance charges

So I will add my complaint to the rest. And this is coming from a person who used to love fido. They were so much better before Rogers took over.

Anyway the issue was long distance charges. I had set a prepaid long distance plan through G3 telecom. You call a local number then dial long distance. I have used this many times so I know I wasn't doing it wrong. When I got my next bill the long distance charges were outrageous considering that they weren't supposed to go through Fido. I looked at the details of the calls made on the bill and everytime I dial the local number for my long distance calls it looked like only the first several seconds went through G3 then Fido was bumping the call and charging the rest of it at their outrageous rate! When i called them their customer service was appalling they were completely rude I have never encountered customer service like that anywhere! They pulled up the term and conditions and of G3 on the interenet and told me that since they don't garauntee their service Fido is not responsible. What do the terms of G3 have to do with Fido service? Now when I told that in their own terms and conditions it does not state anywhere that they do not support other long distance providers. They couldn't even give me and answer they kept going back to the terms of another company that they don't work for. And obviously G3 can't garauntee it cause they can't control Fido bumping the calls!! All I wanted was the charges for my long distance dropped. But no they gave me such a hard time about i cancelled the service and will never look back. Unfortunately now they're trying to take me to collections for something they never should have charged in the first place. It's terrible! Fido has the worst customer service and will try to charge you any way they can!

Company: Fido
Country: Canada
Province: Ontario
City: London

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