Fido
Instant messages charges

I am a Fido customer and was charge $ 52 for text messages on my cell phone bill; and, that is for one month only, I imagine another one will come next month. I was charged from third party so Fido say they can't do anything - they called the Mobile Messenger company with me and I did make a written request to the company for reimbursement of the fees - send by fax. I received a call and was told the charges would NOT be cancelled. And, Fido does not want to do anything to erase the charges. There is no options on your phone to delete the messsages as they come in, cancel them or report as sman - like for emails;

I have made a complaint to the CRTC and will cancel my FIDO plan if I do not receive service. This is a scam from the american company. And, Fido by not offering options on the phone is complacent. They do know what to do in case this happens as I was told the first time I called Fido. As customers, we do not know what to do - and the number of the Mobile messenger company only appears when you Fido bill which is too late by that time.

Company: Fido
Country: Canada
Province: Québec
City: Montreal

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