Telus
Bad customer service

I have been a Telus cusotmer for the last 17 years. My account has always been paid by credit card, so we've never had any late fees. This summer my husband credit card was stolen and this was the card on file to pay Telus. We got a phone call asking for us to call them, so I did, I was going to give them my credit card number to use to pay our bill and to keep on file to use from now onwards. I was not allowed to do this because I didn't have the Telus account number, I was calling from home which is the phone number I was tring to pay off. I was not allowed, they would not take my money because I didn't have the account number. OK, So I'm tring to pay my bill and I'm not allowed, I needed the account number, I didn't have a paper bill to look it up. I ask them to send me another bill in the mail, they said we can't and that was that. And all I wanted to do was pay my bill. Telus sucks! What happened to the customer is always right, all I wanted was to have my bill mailed to my address, the same address that they have on file so I can pay my bill!!!

Company: Telus
Country: Canada
Province: British Columbia
City: Victoria

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