Telus
Contract extension without permission

Outrageous. Telus have rounded up the bills by one cent accross their customer base, thats a huge amount. I asked if they would round my bill down if it was one cent over dollar or one cent over a whole numebr such as 50 pr 60 cents etc. They said no. They then said they had been instructed to do it by the federal tax agency!

I then wanted to cancel my internet services as I knew my lock in period had expired, guess what?? The deadline had been extended to 3 YEARS. I know for a fact that I never agree to anything with terms this long and yet they just said I had.

So now I have to trump up $120 to get out of the service!!! This is outrageous, I feel so disempowered, I wish I could find out if others have had this experience and get compensation for the stress and time spent trying to sort this out. Any advice???

Company: Telus
Country: Canada
Province: British Columbia
City: Victoria

  <     >