Best Buy
Extremely Poor Geek Squad Repair Service

On the 7th of May, 2011, I sent in my Acer Desktop PC to the Geek Squad repair service. I had an extended repair warranty with the store, and therefore I was able to utilize their service. I knew that there service would be poor from the beginning, but I did not expect it to be so terrible. Today is the 14th of June. My computer is still not back. The problem with it was that it would not start up. So they replaced some parts, which took them about 4 weeks to do, and sent it back to my local Best Buy store. At the store, they did some poor testing without trying to fix the issue themselves, and sent it back to the depot. So it has been over 5 weeks. I constantly call Geek Squad, yet they hardly have any status updates for me. Every time I call, they say will say something along the lines of "We will call the repair depot if we do not get a respond back by email within 48 hours"... Yeah right. They told me that last week as well and I still don't have a reply. When I asked if I could contact the depot my self, they gave me the phone number, knowing that I would not be able to talk to anyone there. Specific extension numbers are required to talk to departments at the depot.By the way, when I looked up the repair depot's phone number (6044195613), I found out that it is extremely possible that my computer is in British Columbia. I live in Ontario. That distance is just ridiculous. I deeply regret giving my computer to Best Buy. There service lacks quality and speed. Their agents are lazy and often lie. Stay away from Geek Squad.

P.S. My DESKTOP computer is listed as a LAPTOP at Geek Squad and I cannot get that fixed. What is that all about?

Company: Best Buy
Country: Canada
Province: Ontario
City: Oakville

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