HP Canada Ltd
Defective HP p7-1042 desktop

On September 25, 2011, I purchased a new HP Pavilion p7-1042 desktop CPU, monitor, mouse, key pad and printer from Best Buy Coventry Road, Ottawa at a cost of $829.30. I actually got to pick it up on August 16, 2011. Next I had to purchase MSWord OHS 2010 software to replace MSWord 2000 at a cost of $146.89. After the new HP was set up by a Geek Squad technician, desktop icons frequently would not appear when the PC was turned on. Often I had to open in safe mode. No problem said your technician just hit F8 or, F10 or, F11 or, control-shift-ESC to bring up Task Manager. No way did this work. The PC became slower then stopped working. I returned the tower to Best Buy Coventry Road on September 25, 2011. Well, guess what? The hard drive in this piece of HP crud had crashed after just six (6) weeks.

But then it had to be sent to HP in Toronto for repair. It would take two to three weeks. My data would be wiped from the hard drive. So, I had to buy a flash drive at a cost of $20.33 and have my data downloaded at your Coventry Road location at a cost of $100.89. I had to buy an Acer AX3990-EB20P at a cost of $489.84 so I could continue to work on my home-based business. And what did the Geek Squad representative at Coventry Road suggest? He asked if I could borrow a friend’s computer or use a library one in the interim. As of this date, October 18, 2011, I am still without the HP Pavilion p7-1042 CPU. No communication from HP's brilliant ‘service’ staff about why it takes so long to repair their crappy stuff. DO NOT BUY HP COMPUTERS. DO NOT BUY FROM BEST BUY (WORST BUY).

Company: HP Canada Ltd
Country: Canada
Province: Ontario
City: Ottawa

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