Direct energy protection plan
Very bad service

I have a Maytag washer that has now been broken for weeks I have had 4 appointments for service 2 calls were missed and twice they sent a Whirlpool service person that does not work on Maytag! I am on the phone with them as I write this and have been for the last 43.52 minutes, they not only expect me to take another day off work (that would be 5 days of vacation for NOTHING) and will not come for another week. I have asked them to escalate this and was put on hold while being transferred…..can you believe they transferred me to WHIRLPOOL!

The Direct Energy Home Services plan has not only cost me 1 week of vacation time but has given the WORST service I have ever encountered. BYER BE WARE!!!

Company: Direct energy protection plan
Country: Canada
Province: Ontario
City: Richmond Hill

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