Whirlpool/Cabrio HE washing Machine
Lousy Customer Service

I purchased a Cabrio in February 2007. The machine never worked and the repairman sent out 3 days later said he did not know how to repair it! After pestering Whirlpool and Tasco from whom I purchased the machine for 3 weeks, I finally received a new machine a month later. This machine worked great until 3 weeks ago - it is now less than 20 months old. Because it is outside the 1 year warrenty, Whirlpool will do nothing. The extended guarantee is in force but the part is on back order. No service person has come out to check out the machine, they have diagnosed over the phone that it is a broken pump. The part was finally ordered 5 days after reporting the malfunction and I was told I was fortunate that they had been able to locate one in the U.S. Apparently the pump is on back-order everywhere and exceedingly difficult to get. However, Whirlpool refused to send it by courier, saying they weren't set up to do that - can you believe? I was told it would be a maximum 10 working days. The 10 days came and went and the liason at Whirlpool was awol. When finally tracked down 2 days later, I was told that the part had been sent to Calgary, not Toronto. Again, no one returned calls. Finally today I'm told it has been sent from Calgary and will be with the service company sometime tomorrow - Friday but maybe not til Monday or Tuesday next week... 4 weeks after first being reported. Don't have any faith it will happen. Thanks Mom for letting me use your 25 year old Maytag. Don't buy another one though if it breaks because Maytag now owned by... Whirlpool!

Company: Whirlpool/Cabrio HE washing Machine
Country: Canada
Province: Ontario
City: Toronto

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