Heys Canada Aka Heys International
Disreputable manufacturer failing to honor warranty

December of 2004 I purchased 2 Heys 40" duffel bags from downtown luggage that were advertised as their most durable product and came with a 5 year Heys warranty.

Within a few months the cross strap of one bag and the shoulder strap of the other pulled out. I contacted Heys International, https://heys.ca, and they instructed me to contact Heys USA there US subsidiary.

Heys USA did not respond to numerous emails/phone calls over several weeks. I then contacted Downtown Luggage, downtownluggage.com, in hopes that their relationship with their supplier would result in the replacement of my defective luggage.

Downtown Luggage issued an RMA number and I returned the merchandise to Downtown Luggage only to receive my package back "return to sender." Downtown Luggage and ewholesaleluggage.com, formerly Heys USA, are both located in Miami, FL.

As such, I am led to believe it is a collaborative fraud. Heys USA has 3 unanswered fraud complaints with the Better Business Bureau. I have subsequently left two messages with Heys International that have gone unreturned. Stay away from this fraud ring!!!

Company: Heys Canada Aka Heys International
Country: Canada
Province: Ontario
City: Mississigua
Address: 5925 Tonken Rd Unit 18
Phone: 9055658100

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