Air France
Lost Luggage Farce

Having arrived in Toronto via a transit stop at Charles De Gaulle, I was notified my luggage was held over and will arrive the next day (today). I was given a tracking number and was told I'll receive a call this afternoon and the luggage will arrive at my door this evening.

Here are all the ridiculous things that took place since:

1. Throughout the afternoon, the number I was told to call with any inquiries had the following voice message: "we are in a staff meeting right now. Please leave a message. Thank you for supporting Air France”. I guess they never heard of leaving someone by the phone in case a customer calls!!!

2. With no answer on the phone, I tried using the tracking number to find out what happened with my luggage online. Despite entering the correct number numerous times, the system kept telling me that “'the number cannot be found"!

3. Attempts to call other Air France numbers yielded no results – all I found were voicemails in the US, or a person in the general number who used the word ‘unfortunately’ numerous times. Yes, she could take my money to buy a ticket, but ‘unfortunately’ she would be unable to help in any way whatsoever when it comes to lost luggage. Not even a miserable little ‘Let me see what I can do for you”. Just “unfortunately”. C’est tout.

It is now night time and no word from the company yet. There is no one to call, no online resource that works. This is totally Kafkaesque!!!

Company: Air France
Country: Canada
Province: Ontario
City: Toronto

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