Sunwing Vacations
Lost luggage

Well I will try to make this short and sweet, on the 28th of March, 2012 after 5 years of no holidays we finally were leaving to Varadero for a 1 week all inclusive vacation Booked through sunwing vacations, Flying out of Saulte Ste Marie, via Ottawa, we arrived in Varadero on time, but with no luggage, (lost, stolen) we don, t know. So we filed a report at the airport and went to our Hotel and hope for the best. We got a hold of our sunwing rep, and everyday we were told it was found and would arrive by 5:00. It never did and still never has, and I can, 't even get a hold of a live person at Sunwing to talk to, just e-mails with no response. I feel like we have been ripped off, with absolutely no accountability. We tried to go into town to replace even the simplest things, like undergarments, and found that Impossible, it is lucky we were traveling with friends, as they lent us a few things. We spent an Entire week wearing bathing suits and t shirts, we couldn't even go to an Ala Carte Dinner as we had no Attire. This truly was a horrible, horrible holiday, and No one from Sunwing has even retuned my calls or e-mails. They should be ashamed of themselves, I guess they figure they got our money, and thats it. Someone please call me. Rick

Company: Sunwing Vacations
Country: Canada
Province: Ontario

  <     >