The Bay
RETURN POLICY

ON April 5th I purchased two pieces of luggage from this store. On April 28th I left for Florida with one of the pieces of luggage. On Mothers Day I received a set of luggage from my children, so when I returned to Canada on May 9th I TRIED to return my one piece of luggage that I had not used to the store to get my money back. They told me that since I had paid for it with my debit card and not NOT THEIR STORE CREDIT CARD that they would only give me a store gift card! If I had purchased it with THEIR STORE CREDIT CARD they would have given me back my money up to 90 days after buying it! They are PUNISHING me for using cash and not their credit!!! What kind of company is this? I thought it was good to buy from a CANADIAN company, GUESS I WAS WRONG!! All they said was that "all stores are doing it that way"WRONG!!! Canadian Tire, TOYS R US, Home Depot, and WALMART all have 90 day return policies no matter what legal tender you use!! SHAME ON YOU HUDSONS BAY!! I have lots of other places to spend my money where they know what real CUSTOMER SERVICE IS!!!

Company: The Bay
Country: Canada
Province: Ontario
City: Kingston

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