Shoppers Drug Mart
Poor Return Policy

My Sister purchased a gift "Radio" for myself for Christmas 2010.I did not want radio as I have enough already. So, went to return the radio with receipt in hand. The customer service agent said I would need the original debit card so she could return the amount to the card. I told her it was a gift, I did not purchase it and therefore do not have the debit card used to purchase it. She indicated could not return it, that this was the Shoppers policy. I indicated I am not asking for the cash back, but would be happy to accept store credit. She indicated they could not do that, as reiterated with her Supervisor. I said well that's not acceptable as

my sister is not in the area and I can't expect her to travel or send me her debit card, which I am not authorized to use. Nor would I pay shipping to send her the gift to return. I asked to speak with the Manager. The Manager indicated that they could not give me store credit and only return item to original debit card. I said well, your store is no longer just a Drug Store and that you advertise and promote Christmas gifts. He indicated to me that in fact I was the second customer with the same request in the last 10 mins. I indicated, country wide there is probably a thousand customers trying to return gifts. I then pointed out to the Manager the signage in the store that said "Christmas Gifts

Made Easy", that it was not easy at all and why would the Company take a chance with the loss of revenue to return the purchase to a debit card of the person (s) they have inconvenienced. He threw up his hands and said he would call the Corporate Office as I Requested. Not resolved to date!

Company: Shoppers Drug Mart
Country: Canada

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