Shoppers Drug Mart
Poor customer service

I received a delivery notice from Canada Post to pick up a letter from the post office after a delivery attempt. I went into the post office at Shoppers Drug Mart as directed by the card indicating that it could be picked up after 1 pm the next day. After waiting in line I was told by the clerk that it was not there because Canada Post does not make a drop off to their post office on Friday. She said that I would have to return on Monday to pick it up. I clarified what she said to me and I commented that it was difficult to make out the information on the notice. The other clerk as I was walking away made a comment to the effect: "They never have they never will" and then they both snickered. When I got home I called the store back and asked them who I should make a complaint to about the inaccurate information on the card. She directed me to Canada Post and I also mentioned to her that I didn't appreciate the sarcastic comment that the other clerk made while I walked away. Not only did she not apologize all she did was say ok - this is not the first time I have received poor service and attitude at the post office. On a previous occasion I received an abrupt attitude from the same younger clerk. It almost makes me think that there is some form of racism going on as I am of Asian descent and I don't hear her speaking or interacting with other customers (who are white) the same way. Also the complaint process with Shoppers seems rather poor - are they really concerned about how customers feel or think?

Company: Shoppers Drug Mart
Country: Canada
Province: Alberta
City: Calgary

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