Canada Post
Run AROUND by CanadaPost OMBUDSMAN
- 01-19-2011
- 116
Subject: Offensive Postal clerk at post office at Shoppers Drug Mart at 3003 Danforth Avenue, Toronto with a bad attitude tells customers to get out after overcharging and refusing to correct the problem
Our complaint concerns the middle-aged, caucasian-white, female, postal
clerk who wore no name tag and declined to provide her name either.
We were in a long line-up at the post office at Shoppers Drug Mart located
at Our complaint concerns the middle-aged, caucasian-white, female, postal
clerk who wore no name tag and declined to provide her name either.
We were in a long line-up at the post office at Shoppers Drug Mart located
at 3003 Danforth Avenue, Toronto, Ontario on January 11, 2011.
The line was moving very slowly. The postal clerk did not seem to know what
she was doing either. She was yelling at customers, particularly the visible
minority customers. Her bad attitude was abrasive and rude.
We checked the price she quoted with the printed postal price, and rightly
discovered that she had overcharged us. We asked her to correct the problem
and refund us the difference. Clearly, she had made an error. Instead of
correcting the problem, she told us to get out of the store.on January 11,
2011.
The line was moving very slowly. The postal clerk did not seem to know what
she was doing either. She was yelling at customers, particularly the visible
minority customers. Her bad attitude was abrasive and rude.
We checked the price she quoted with the printed postal price, and rightly
discovered that she had overcharged us. We asked her to correct the problem
and refund us the difference. Clearly, she had made an error. Instead of
correcting the problem, she told us to get out of the store.
Complaining to CanadaPost was of NO use since we received no reply.
Escalating to CanadaPost Ombudsman was a waste of time, since Beth Lambert, the CanadaPost Ombudsman did nothing about it.
Company: Canada Post
Country: Canada
Province: Ontario
City: Toronto